Frequently Asked Questions

No – we do not sell any data to third parties.

We host all our data on AWS (Amazon Web Services) cloud instances. The exact instance depends upon the location of the organisation requiring the KYC services. We look to host this data either in the home country of the organisation or in a country of close proximity which has a close data sharing relationship. For example Malaysia data is hosted in Singapore.

Yes – extensive information security safeguards have been built into our system: – Technical Architecture: Both Idenfo and AWS have a zero trust architecture model – zero trust means that there is no implicit trust granted to assets or user accounts based solely on their physical or network location proximity – trust has to be explicitly approved. Such approval is based on “least privilege” principles – meaning access is only granted to the degree required to perform a job function. – Encryption – our product encrypts all sensitive information (eg customer data as well as passwords) for data both at “rest” (ie when in our database) or in “motion” (ie when moving from your company’s or your customer’s devices to our database). – Legitimate Data Extraction: Idenfo will not ask for any data or information from your customers which is not required for KYC. – Access: Neither Idenfo nor AWS will access your customer data without your explicit consent.

We will delete your data upon termination of our services, however data may be retained longer than this to give you time to take or copy or, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

All modern browsers including Chrome, Safari, Microsoft Edge, and Firefox are able to run Idenfo Direct.